They gave me a great deal on a heat pump for my small cabin. Friendly and professional.
Great service from the initial contact to the final troubleshooting. Rusty is easy to work with and his crew are highly competent, arrived on time and left a clean worksite. Additionally, I am extremely pleased with the equipment!
After I interviewed about six different Heating/Cooling (HVAC) companies to replace my 20+ year furnace and install a new AC, I was starting to get frustrated. There were a lot of pressure sales trying to get me to purchase different brand names, and equipment that I just didn’t have any use for. Not to mention, their estimates were way too high and way out of my budget.
Then, I called CoolHeat 365 and spoke with Rusty! He came over and introduced me to the Daikin brand, which is one of the best brands out there and a warranty that is unrivaled in the industry! He did some measurements and calculations and determined the size that would be needed for my home. He was very knowledgable and explained everything, including the need to completely revamp my air delivery system (main air duct), which was designed incorrectly when my house was built back in 1999. He also put his lead installer and business partner (J.J.) on my job to ensure that I got the best of the best!!! Rusty wasn’t messing around…he was right on the money with J.J.! This guy knew his stuff! He and his team of guys were always prompt, respectful and diligent and made sure that their areas were always cleaned up at the end of the day! Trust me, if you’re looking to replace your aging furnace or install a new AC unit into your home…this is the company to call!!! Thank you CoolHeat 365!
Rusty is one of the hardest working, most dedicated, knowledgeable people I know – he was incredibly helpful in our selection of a new furnace and tankless water heater for our home. We were converting from electric to gas and had done extensive research and were still woefully under informed. Rusty guided us through the selection process – listened to what we wanted, assessed our needed and was mindful of our budget. It was an amazing experience and I highly recommend Rusty and his crew.
The most knowledgeable people in the business
I called on Thanksgiving when my furnace went out expecting to leave a message. but Rusty not only took my call but offered me sound advice and made sure I was comfortable during the short time it took to order and install a new furnace. No one else could touch the low price he quoted me. JJ who installed the new one always wore a smile and was very professional. He did a great job and took the time to clean up the entire workspace and show me how to maintain my new furnace! I highly recommend this team.
I have known Rusty for years, both in the professional world as well as business networking, if you want 100% positive attitude, a can-do work ethic, and the customer service to back it up, he’s your man. He has been an integral part of many local businesses making his mark and leaving each place better than it was. His kindness and personality are contagious, his confidence, professionalism and knowledge of his profession are incredible. I always say “if Rusty is there, leave your worries behind.”
Honest, trustworthy and very knowledgeable. Highly recommended!!!
R. Alex Gates
Courteous check, on Time check, Quality work check, Highly recommend check
Great customer service and competitive prices.
I had a propane furnace from 1994 and I needed a new one. I spoke with Rusty about my situation even though he was not in my service area. He talked to me about what kind of heating and cooling system would be best for my house, 2 story 3200 sqft, and pointed me to a couple reputable installers in my area.
I shared my quotes and with Rusty to make sure the options provided were in-line with his expectations. I went with the quote he suggested and have not looked back.
Rusty is knowledgeable and passionate about his services. Rusty will make sure you will get the best system for you.
Super prompt in responding, excellent and competitive pricing, and very informative! Owner Rusty has been in the business over 25 years and really knows his stuff — he will NOT sell you more than you need!
I had a heating and air conditioning system put into my home. There’s 3 cadets. They are really nice to look at. Beautiful design. They work great. I had a wonderful experience with the owners a Rusty and JJ. They gave great customer service. Very knowledgeable. Rusty gave us great suggestions and JJ did an outstanding job on the installation. I am extremely happy with the way they do business. Honest and hard working. They out performed my expectation. I highly recommend Cool Heat to anyone looking to have heating and air conditioning put into their home. Claudine in the home office was wonderful to work with. Over all I’d use them again. Great people and product. 👍👍
Rusty and his awesome install team came to my rescue when no one else would. I tried to save a little cash and have my system installed by my electrician and it did not go well. He couldn’t get the system working and I was left with a $2500 machine that was unusable. I called about ten different HVAC companies to try and get some help but no one was even willing to look at it as they did not do the install. Rusty and CoolHeat not only came out but they were able to find a way to get the job done correctly for a very fair price. The installers worked into the dark and rain to get it installed for me and I couldn’t be happier. Very professional outfit and thanks to them I have a nice warm addition to my property. Thanks again Rusty and JJ…
We were in need of a furnace to replace the one that was 30+ years old and only working intermittently. Rusty gave us a bid on Daikin furnace that was impossible to beat. Rusty was professional and gave us a few bids to consider based on our current situation. The installer, Jason (JJ), was very professional. He hauled the old furnace away and cleaned up the work area. The only recommendation I have is that JJ include a small vacuum with his tools to further clean up the drywall dust and sawdust. Looking at the big picture, that is a very minor thing since it didn’t take long for me to vacuum the dust up. All in all, we are happy to have the new furnace, especially now with the snow and temperatures in the teens.
Awesome Technician and explained the product and how it operates, I highly recommended Cool and Heat 365 and ask for Technicians JJ and Travis , thank you so much
After having 2 companies fail to return my calls and one advertise in my area only to tell me they don’t service my area, I called this company to provide a bid for AC at my residence. There was no need to look further. The price was below the market average and the start date for installation was much sooner than expected.
From the bus to the actual job things could not have been better. The team is professional, courteous. Their knowledge got them through the installation where the competition would have struggled. If you as like a lot of us who considered AC after last summer don’t waste your time with other companies who treat their customers as just another voice or email.
They care about their work and the customers they serve.
Simply outstanding…and my new AC unit is incredible.
Fair and honest pricing. Thanks again, Rusty!
Big thumbs up!
Crew was professional and treated me with respect. Keep up the good work
This was a very pleasant and satisfying purchase, everything went as Rusty said it would, Sue and I are very happy with our new AC furnace at a very good price.
New gas AC furnace (DAIKIN)
Cool Heat 365 did a great job installing AC with my existing furnace and heating system. They are very nice to work with and answered all my questions patiently. Great Job!
Great product, great install. Getting great comfort in maintaining consistent temps in my home, my sleep quality has been an unexpected bonus. Now waiting to see the results of my electric bill – great expectations. Thanks guys for a wonderful experience. I truly appreciate it!!! I highly recommend this product & installation team.
Rusty came out to my home and evaluated what I needed. Luckily I listen to him and his idea and plan saved me money. On install day his team came out on time and started the furnace and AC install. The team was courtesy and efficient and got the job done on time. I highly recommend Rusty and Cool Heat 365. A+ Service. Thanks Team!!!!
This company and it’s employees were unknown to us before picking them to install our mini split.
#1Excellent experience. This company was great to work with and we would use them again.
#2 Rusty’s experience and advise was very helpful. He helped us understand our actual BTU needs and helped us pick the appropriate size unit.
He actually saved us money by not selling us the oversized unit I originally choose.
Follow through and workmanship was excellent.
Good job Rusty and crew!
PS: We picked Cool Heat 365 even after reading the bogus snowmageddon review.
Rusty and his crew did a great job for our heat pump install. They were able to schedule the installation within a week of the project approval. The install was quick and painless. They even fixed a problem with the ductwork while they were at it. The heat pump works great. The technician was very professional and stayed late so that he could show me how to work the new thermostat.
Cool Heat 365 did an amazing job installing my mini-split system! From the office guy who hand delivered my user manual after I mistakenly threw it away, to Rusty who educated me on my investment and helped me understand what I was really getting! Amazing group of people!!
Great customer service and competitive prices.
Great company with awesome people!!! Would recommend Rusty Reed and his crew to anyone!!
Rusty was amazing with explaining everything and all my options. Could not be happier.
They did a beautiful job on installing my heating system and for a great price!
Excellent service and very professional, A very good experience at a critical time to restore heat to our home. Thank You
Rusty was very communicative with us, updated us all through the process, and provided great service. JJ did a great job installing the unit, and Dave was a huge help. We are thrilled with the product and would highly recommend them to anyone in need of heating/AC services. Thanks to all of you!
Rusty and his team installed our ductless system without any problems. The units were installed in a cost efficient and professional manner. We are amazed at the comfort our unit provides. We loved working with a Rusty and not some multilayer corporation. Rusty stayed in contact from start to finish and focused on our heating/cooling needs.
Lord and Yvonne